Returns, Replacement & Global Care
Guidelines on our 14-day hassle-free return policy, device replacements, and authorized warranty service.
This policy is formulated in accordance with international consumer protection standards, PCI-DSS Level 1 specifications, and distance-selling practices. All digital transactions are protected by bank-grade TLS 1.3 encryption.
11. 14-Day Return Window for Pristine Devices
Customers may request a return or exchange within 14 calendar days of confirmed courier delivery.
To qualify for a full refund, the smartphone must remain completely unused, with unbroken factory tamper seals, intact display protective films, original packaging, and all included certified accessories.
Devices that have been powered on, registered to personal cloud accounts (Apple ID, Google Account), or customized with engraved tags cannot be returned under change-of-mind policies.
Proof of purchase (digital invoice or order identifier) is required to initiate the return merchandise authorization (RMA).
22. Manufacturing Defect & Warranty Replacements
In the rare event of a confirmed hardware defect, the device will be inspected by an authorized service partner or replaced immediately with a brand-new unit.
Mechanical impact damage, liquid submersion beyond certified ratings, unauthorized repair attempts, or unofficial operating system firmware modifications void standard warranty eligibility.
33. Fast-Track Refund Processing (3–5 Business Days)
Once the returned parcel is received and inspected at our fulfillment hub, the refund is authorized within 24 hours.
Funds are credited strictly back to the original funding card or account (Visa, Mastercard, Amex, Apple Pay) within 3 to 5 banking business days.
For anti-money-laundering (AML) compliance, payouts to unverified third-party bank accounts are strictly prohibited.
44. How to Submit a Return Request
Contact the concierge desk at concierge@auramobile.store or submit a return ticket via our online support portal.
Specify your order number, device IMEI / serial number, and a brief description of the request.
Our team will generate a prepaid DHL/FedEx insured return shipping label for convenient courier pickup.
If the order has not been handed over yet, you can utilize our fast-track pre-delivery cancellation form.